Return Policy

You can request a refund of the price of the service and a refund of the price paid for the purchase if the reason for requesting the refund complies with the general conditions of use.

In order to process the return, you must indicate the data of your purchase and your registration data on this website.

The personal data required are:

Name, email, telephone, ID number of the purchase and the date of the purchase.

The data for which you request the return must be indicated as the reason:

Name of the product, number of tickets and the reason for the return.

You must send us an email with these details toprivilege@valenciabus.com

Once these data are received, we will assess your request, contact you and make the refund if applicable.